Support
Shipping & Returns
Shipping
Domestic — Continental US
Standard shipping is free on all orders over $150 within the continental United States. Orders typically ship within two business days of completion. Delivery takes five to seven business days. A tracking number is provided for every shipment. Boards require a signature on delivery.
Expedited options are available at checkout — two to three day delivery starts at $25, next day at $45.
Board Packaging
Every board ships in a padded board bag with additional foam padding at the nose, tail, and rails, then boxed in reinforced cardboard. Boards over 9′ are shipped via freight with appointment scheduling. We recommend inspecting the board in front of the driver and noting any damage before signing.
Boards are shaped to last decades. We pack them accordingly.
International
We ship worldwide. International rates and timelines vary by destination — reach out before ordering for a shipping quote. Estimated times: Canada 7–10 days, Europe 10–14 days, Australia and New Zealand 12–16 days.
Customs duties and import taxes are the buyer's responsibility. We declare full value on all international shipments.
01
Packed by Hand
The same care that goes into shaping the board goes into getting it to you. Every order is packed in-house.
02
Fully Tracked
Every shipment carries a tracking number. You'll know where your board is from the moment it leaves the bay.
03
Insured
All boards ship fully insured. If something goes wrong in transit, we'll handle it — no back-and-forth.
Returns & Exchanges
Stock Boards
Stock boards may be returned within 30 days of delivery in original, unused condition for a full refund. Contact us to initiate — we'll issue a prepaid return label. Refunds are processed within five business days of receiving the board.
Custom Boards
Custom orders are final sale. A board shaped specifically for you cannot be resold, and every hour of work is irreversible. However, we stand behind every shape we produce. If there is a defect in the craftsmanship or glassing, we will repair or replace it at no cost.
Accessories & Gear
Accessories may be returned within 60 days in original packaging. Items showing signs of use will not be accepted.
Craftsmanship Warranty
All boards carry a one-year warranty against manufacturing defects — delamination, fin box failures, and structural issues. Normal wear from regular surfing is not covered: pressure dings, rail bumps, UV tinting, and cosmetic wear are part of a board's life in the water.